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sliim1025
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Can you help me get in to my old account ?

 
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Can you help me get in to my old account ?

This is a user to user forum, no one here can access your account.  Maybe the following will help:

Forgot your TurboTax Online User ID or password?
------------------------------
If not, then you can contact TurboTax support for help in accessing your account.

In TurboTax Online: 

  1. Sign in to your account (if you haven't already). This helps us provide more personalized answers and help options for you.
  2. Now select Help in the upper-right corner.
  3. Select Contact us at the bottom.
  4. Enter your question, select Continue and then:
  • Post it to our community 24/7 and get an answer from a tax expert, other specialist or customer like yourself; or 
  • Talk one-on-one: Follow the instructions to call us, get a callback, or schedule a call (options vary depending on your question).
  • Free Edition (without PLUS): When you select Talk to a specialist, you'll be asked to add PLUS benefits first.

In TurboTax CD/Download: Go here for one-on-one help from a live TurboTax Expert, CPA, or Specialist.

We're here from 5am to 5pm Pacific, closed April 21 (Easter Sunday). 

For answers to questions often asked by Free Edition customers, go here.

View solution in original post

1 Reply

Can you help me get in to my old account ?

This is a user to user forum, no one here can access your account.  Maybe the following will help:

Forgot your TurboTax Online User ID or password?
------------------------------
If not, then you can contact TurboTax support for help in accessing your account.

In TurboTax Online: 

  1. Sign in to your account (if you haven't already). This helps us provide more personalized answers and help options for you.
  2. Now select Help in the upper-right corner.
  3. Select Contact us at the bottom.
  4. Enter your question, select Continue and then:
  • Post it to our community 24/7 and get an answer from a tax expert, other specialist or customer like yourself; or 
  • Talk one-on-one: Follow the instructions to call us, get a callback, or schedule a call (options vary depending on your question).
  • Free Edition (without PLUS): When you select Talk to a specialist, you'll be asked to add PLUS benefits first.

In TurboTax CD/Download: Go here for one-on-one help from a live TurboTax Expert, CPA, or Specialist.

We're here from 5am to 5pm Pacific, closed April 21 (Easter Sunday). 

For answers to questions often asked by Free Edition customers, go here.

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