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This is a user to user forum, no one here can access your account. Maybe the following will help:
Forgot your TurboTax Online User ID or password?In TurboTax Online:
In TurboTax CD/Download: Go here for one-on-one help from a live TurboTax Expert, CPA, or Specialist.
We're here from 5am to 5pm Pacific, closed April 21 (Easter Sunday).
For answers to questions often asked by Free Edition customers, go here.
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