Can't Update Email Address

3 replies
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Log in > Click Sign in & Security from menu > Click "Email address" (https://accounts.intuit.com/app/account-manager/security/email).

On the page above, if I enter my new email address, I'm signed out. I verify my phone and log back in. I get redirected back to the /email page where I left off. My email address is not updated. So I enter my new email address again. I get kicked out again. I log in again. My email address is not updated. Repeat.

MichelleLO

Level 15

Please try the steps in the below TurboTax Help Article to add your email address.

Why am I being asked for my email before I can checkout?

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Anonymous

I have green "Verified" text next to both Email Address and Phone. When I enter new email address, I get logged out. I enter username and password and log in again. My old email address is still in my profile. Can you guys update my email address? Because I don't have access to my old email address anymore.

MichelleLO

Level 15

Community is a public forum and we do not have access to your personal account information, therefore, we are not able to update your email address for you. If you don't have access to your email address, please see the below TurboTax Help Article.

Account Recovery Request for your TurboTax Account

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