Can't start NC state return on my Deluxe Turbo Tax on windows desktop

[tnghia0222]

I purchased the Deluxe Turbo Tax 2024 which included federal/state tax filing.  The federal part is working fine but when I try to start up State return then it gets stuck in a loop:

- Download dialog 

- Asked me to save the current return

- It states that it is "getting state software"

- Notify me that "Your software is up to date"

Whenever I select the "start" state return then it goes through the loop again.

1. Does the state tax software download any package? I don't see any new files in the download folder.   I can only see the file "Windows_PC_TurboTax_Download.exe" which I used to install TurboTax

2. What is the fix? I already uninstall and re-install TurboTax twice 

[MarilynG1 · Accepted solution]

If you're using TurboTax Desktop, you may experience an issue where your state is already downloaded but not showing as installed.  When you try to download your state, you get a message that Your software is up to date with the state product never installing and you're caught in a loop. You could also be prompted to update prior to e-filing and getting a message that says You're up to date.

Click this link for details on Resolution for this issue.

[tnghia0222]

Running the TTCleanState.exe then restart TurboTax works.  Thanks so much for your quick response.