Can't Register for Turbo Tax

[calleymolina]

Call TurboTax support and see if they may have placed your account on hold.

[Esakitten]

Another reason this issue can happen is if an email or phone number associated with the account has not been verified. When logged into your TurboTax Online, on the left hand bar click on Intuit Account. Go to Sign in and Security and double check that those both have the green Verified next to them. If not go through the verification process. Log out and log back in and try to file again.

[karlasdogs]

I can't get past the Register page.  Please help me, I am ready to file.

[MichelleLO]

What is the error message you are receiving? 

@karlasdogs

[grgsct]

I was informed today that due to an error in your software, my New York State tax was rejected - the email said to just re-launch turbo tax and they would update to help correct. When I re-launch the software asks me for the code, when I enter it - I'm told it's invalid. I am at wits end, this year I've had trouble from the start with your product, and I've bought it for years. I need help.

[MichelleLO]

Please reach out to TurboTax Customer Support for assistance with this issue.  Please visit the Contact Us page and select your product to get you to the right person.

@grgsct

[tcarbone915]

I had the same issue while trying to process using Chrome. When I switched to using Microsoft Edge, the problem was resolved. I don't know if Firefox, Safari or IE work as I don't have them loaded on my PC.

[chigginsopt]

I wasn't able to get past the first registration page using Chrome. I filled everything out and clicked "register" and nothing happened. I switched to Firefox and it worked just fine.

[DanielV01]

You might need to clear cache and cookies on your Google Chrome Browser.  Glad that another browser worked for you.