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patrickscartier
Level 2

Can't pay via credit card or federal refund. How can I pay? Chat support has failed already. Not a credit card issue. Called bank and made other purchases recently.

I have made other purchases in the last two days. I called my bank, everything is fine. I think this has to do with the way TurboTax is programmed. My guess is it's not accepting my payment since I live abroad even though I'm using a US credit card.
1 Best answer

Accepted Solutions
patrickscartier
Level 2

Can't pay via credit card or federal refund. How can I pay? Chat support has failed already. Not a credit card issue. Called bank and made other purchases recently.

This is now resolved thanks to Ajay's incredible support.

 

Your billing address when you pay with the credit card must match your address in three other locations:

 

1. The bank (this was ok)

2. Your Intuit account (this was ok)

3. The My Info section of your taxes (this needed to be changed)

4. The payment screen when using the credit card (this was ok)

View solution in original post

3 Replies
KarenJ2
Expert Alumni

Can't pay via credit card or federal refund. How can I pay? Chat support has failed already. Not a credit card issue. Called bank and made other purchases recently.

 

We accept credit, debit, and pre-paid cards with a Visa, MasterCard, American Express, or Discover logo. Like many other U.S. online merchants, we can only process cards with a U.S. billing address. 

If you do not have a US billing address, perhaps you have a friend or relative in the US that could assist you. 

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patrickscartier
Level 2

Can't pay via credit card or federal refund. How can I pay? Chat support has failed already. Not a credit card issue. Called bank and made other purchases recently.

I've checked all those boxes and still no luck.

patrickscartier
Level 2

Can't pay via credit card or federal refund. How can I pay? Chat support has failed already. Not a credit card issue. Called bank and made other purchases recently.

This is now resolved thanks to Ajay's incredible support.

 

Your billing address when you pay with the credit card must match your address in three other locations:

 

1. The bank (this was ok)

2. Your Intuit account (this was ok)

3. The My Info section of your taxes (this needed to be changed)

4. The payment screen when using the credit card (this was ok)

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