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tford
New Member

Can someone tell me what I should do I filed with turbo tax last year but can’t seem to remember my login info I can’t gain access to the email or anything. Please help!

 
3 Replies
mesquitebean
Level 15

Can someone tell me what I should do I filed with turbo tax last year but can’t seem to remember my login info I can’t gain access to the email or anything. Please help!

Many people end up forgetting credentials or have multiple accounts without realizing it.   Here's how to troubleshoot for multiple accounts (User IDs) or to regain account access, etc:

 

You can have up to 5 accounts that use the same email address for notification purposes.  A User ID may be an email address, but it doesn't have to be.  It might be only part of an email address, or it can be anything at all.

 

To get a list of your User IDs and recover account access, you can use the tool at the link below.   Try your phone number first if you still have the phone, or any email addresses you still have.   If you don't know either of those, or it doesn't work, then leave the data field blank, and instead choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.

https://myturbotax.intuit.com/account-recovery

 

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop.  Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.  You may wish to copy the link so you can paste it into the new browser session.

Doreneburr
New Member

Can someone tell me what I should do I filed with turbo tax last year but can’t seem to remember my login info I can’t gain access to the email or anything. Please help!

I can't seem to get in my account

mesquitebean
Level 15

Can someone tell me what I should do I filed with turbo tax last year but can’t seem to remember my login info I can’t gain access to the email or anything. Please help!


@ Doreneburr wrote:

I can't seem to get in my account


So you are unable to log in at all?   Here's how to regain account access.  You may even have more than one account, which can cause such a problem.

 

You can have up to 5 accounts that use the same email address for notification purposes.  A User ID may be an email address, but it doesn't have to be.  It might be only part of an email address, or it can be anything at all.

 

To get a list of your User IDs, reset passwords, and recover account access, etc., you can use the tool at the link below.  When using the Account Recovery tool, try using your phone number first (if you can still access it).   After that, if necessary, then run the tool on your email address(es) you can access.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop.  Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.  You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on your phone number and email address(es) that you can access,  here's another method:

Go back to the tool again, but this time leave the data field blank, scroll down a bit, then choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.

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