Many people end up forgetting credentials or have multiple accounts without realizing it. Here's how to troubleshoot for multiple accounts (User IDs) or to regain account access, etc:
You can have up to 5 accounts that use the same email address for notification purposes. A User ID may be an email address, but it doesn't have to be. It might be only part of an email address, or it can be anything at all.
To get a list of your User IDs and recover account access, you can use the tool at the link below. Try your phone number first if you still have the phone, or any email addresses you still have. If you don't know either of those, or it doesn't work, then leave the data field blank, and instead choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.
https://myturbotax.intuit.com/account-recovery
NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop. Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below. You may wish to copy the link so you can paste it into the new browser session.
