Can I move a completed return to FREE FILE before filing?

[DoninGA]

If you have not paid for the online edition you are using, have not filed your tax return or registered the Free edition, then you can clear your return and start over with a lower priced edition. Click on Tax Tools on the left side of the program screen while working on the 2019 online tax return. Click on Clear & Start Over.

OR -

IRS Free File Program - https://apps.irs.gov/app/freeFile/
If you are eligible you can use the TurboTax Free File Program which is free to file both a federal and state tax return. The Free File Program edition is a full featured personal tax program and on a separate website from the TurboTax online editions.

To qualify for free 2019 federal and state tax returns with the Free File Program, you'll need to meet at least one of these requirements:

• A maximum 2019 adjusted gross income (AGI) of $36,000; or
• You qualify for the Earned Income Tax Credit (EITC); or
• You served as active duty military (including Reservists and National Guard) with a maximum 2019 AGI of $69,000 (you'll also need a military-issued W-2).

See this TurboTax support FAQ on the Free File Program - https://ttlc.intuit.com/questions/1900583-what-is-the-turbotax-free-file-program

See this TurboTax support FAQ for the difference between the Free File Progam and the Free edition - https://ttlc.intuit.com/questions/2572617-what-s-the-difference-between-free-file-program-and-free-e...

And see this TurboTax support FAQ on how to switch to the TurboTax Free File Program - https://ttlc.intuit.com/questions/2026912-how-do-i-switch-to-turbotax-free-file-program

[patriciarossini]

I moved from deluxe to free file because I assumed I was eligible but after the change I get the message I am not eligible to file. Can I switch back to paid versions? 

[TOM125]

I just had to pay twice to file my state return.  Turbotax is a horrible product.  Never use it again

[VictoriaD75]

@patriciarossini TurboTax will prompt you to upgrade as needed as you complete your return.

TurboTax Forms Available by Product

@TOM125 If you were charged more than once, please contact TurboTax Support for a refund.

What is the TurboTax phone number

[patriciarossini]

It does not prompt me to upgrade, it simply tells me I can't move forward. I accidentally am in the IRS free version now. 

[SusanY1]

If you are in the IRS Free File version and it will not allow you to move forward, then it means your return has some element to it that disqualifies it from the Free File format.  You will need to create a new account and restart the return here: TurboTax.Com. 

Due to restrictions placed by the Free File program, there is not an option to upgrade from within this separate product.  

@patriciarossini

[Spiderfrice]

the free file says there is a phone support but how do i call where the number? right now the only thig i found was a turbo tax number