Can I get your fee back that was incorrectly charged twice?

[Critter]

Why do you think it was charged twice ?   The Online deluxe has a fee for the fed and another for the state.

<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/replies/4202093">https://ttlc.intuit.com/replies/4202093</a>

[DoninGA · Accepted solution]

To contact TurboTax customer service/support use their contact website during business hours.  If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.

Submit your question/problem during business hours and then use the option for Call (a phone number will be provided for Call) to speak directly with a TurboTax agent -

TurboTax support is open from 5am to 5pm Pacific time, Monday thru Friday

Note:  The Call option will not be available when TurboTax Support is closed.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[ajgruttadauria]

I wanted to just buy California stat tax model but I was also charged for 

I just wanted to buy the California State Tax file but I was charged for the premium file also . I already had bought this file from Staples store in Feb. and did't need it to just get the CA tax file. I want the $116.83 I was charged reversed on my VISA charge ASAP This is wrong. Please let me know by email when this done. I have been a member for many years and have put your system onto many friends.

the

[ajgruttadauria]

I ws charged foe the state $40.80 and also charged for the Federal file which I already owned because I had bought it from staples in Feb. and didn't need to buy it again.

[jamessample]

Last November my Visa card was temporarily suspended due to a large charge that the bank questioned. During that time my turbotax charge was denied. The visa card is good but when I tried to charge it three times yesterday (1/14)you refused to do it. Then I switched to a MasterCard which you charged, and then you charged my Visa. Please remove the Visa charge. 

[xmasbaby0]

@jamessample

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 5 p.m. Pacific time  Monday-Friday

If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”