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Why do you think you are entitled to use TurboTax software for free? TurboTax is not a charity. It's a commercial company that is in business to make money by selling software and services. They don't make any money by giving away their products, and they are not under any obligation to give it away. Offering a very restricted version of the product for free is a marketing strategy. They do it in the hope that you will buy something. It's like any other business that gives free samples as a way of introducing their product to potential new customers. When a food store gives you a free sample, they don't give you a full portion or a full meal. They give you a taste. If you want more, you have to buy something.
Major tax reform and major changes in the tax forms have also resulted in changes to the tax software.
WHY DO I HAVE TO PAY? I WANT THE FREE EDITION
The information that you can enter in Free Edition is pretty limited now. Thanks to the new tax laws, there are no more simple Form 1040EZ or 1040A's. Everything goes on a little “postcard-size” Form 1040 that has six extra "schedules" with it, and if you need any of those schedules, you are not able to use the Free Edition.
https://www.irs.gov/forms-pubs/about-form-1040
If you qualify to use it, there is another free version of the software:
Try Free File:
You qualify if your income was $34,000 or less, or $66,000 or less if active duty military, or if you qualify for Earned Income Credit
https://ttlc.intuit.com/questions/1900583-what-is-turbotax-free-file-program
Note: If you do not qualify to use Free File then you will have to upgrade to Deluxe or higher in the paid versions of the software.
Online Deluxe $39.99 State software $39.99
If you choose “refund processing” to have fees deducted from federal refund, add another $39.99 ($44.99 in CA)
Or did you add a feature that you want to remove?
https://ttlc.intuit.com/questions/1899480-why-am-i-being-charged-for-turbotax-free-edition
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