Bug reporting

17 replies
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Is there any way to reporting a bug in Turbotax? If you call the number they want you to pay for live assistance just so you can report a bug. The claim of Maximum Refund is a lie when Turbotax incorrectly calculates taxable income.

Technical Help

xmasbaby0

Level 15

Tell us about the bug you think you have found----what is going on? What bug do you think you have found? What version of the software are you using?

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

wnetmwAuthor

Level 5

This applies to state returns, in my case, NJ.

I have U.S. Treasury Note transactions. I bought them at a discount and then sold them.

The 1099B shows a capital gain as well as accrued market discount. The accrued market discount is correctly added to Federal Schedule B as interest.

However, in most states including NJ, interest from U.S. Treasury transactions is NOT taxable for state income taxes.

Turbotax incorrectly includes this accrued market discount in NJ taxable interest (line 16a) when it should be in NJ non-taxable interest (line 16b).

Thus Turbotax is incorrectly inflating NJ taxable income.

I use the desktop Premier version on Windows.

I have found no workaround.

wnetmwAuthor

Level 5

To be clear, this bug probably affects all state tax returns with U.S. government bond transactions since as far as I know, no state taxes interest from U.S. government bonds.

I just used NJ as an example.

So no way to report this bug without paying for live assistance?

Turbotax's claim of maximum refund is false and deceptive advertising.

frustartedinnaz

Level 2

Received correction notice from IRS re taxable social security benefits as Turbo Tax had miscalulated the amount by over $20000. As a result I received a refund!

TT Form 1040 L6 (SS Benefits WS )L3 showed $46502 instead of $26102.

TT instructions for L3 was adding amounts on Form 1040 lines 1 (wages) =$0, 2a,3b,4b,5b,7 and sched 1 L9. Total of which is $26102 NOT $46502 as calculated by TT.

I tried overiding L3 and the bottom line /refund then agreed with IRS as well as my calculator. How could TT make such a mistake??