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BUG: Can't get past the Confirm Payment page?!

I've completed my review, and ready to file. However, on the payment page (which displays my payment method and order summary), the Confirm Payment button does not work. The screen briefly dims and displays a spinner, but after about 5-10 seconds those go away and nothing has happened: I'm still on the payment page, the Confirm Payment button is still showing. I've tried this numerous times, using multiple browsers (Safari, Firefox, and Chrome on Mac), with popup blockers turned off (to allow for any potential alert dialogs).

Anyone else experiencing this? Does TT just not want my money? 😑
In 15+ years of using TT I've never experienced a blocker like this. Really frustrating to get THISCLOSE to finishing my taxes, only to get blocked at this step.

Thanks in advance for any suggestions!

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1 Reply
CatinaT1
Employee Tax Expert

BUG: Can't get past the Confirm Payment page?!

Thank you for reporting your experience. We are currently investigating the issue and will provide updates as soon as possible.

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