You'll need to sign in or create an account to connect with an expert.
We see people get confused and they keep logging in to online software which will require them to pay at the end. You need to use the desktop software. One way to tell if you are using the right software---your tool bar. Online software has the toolbar in a black vertical column on the left side of the screen. Desktop software has the tools up on the top of your TT screen.
You appear to be posting from online Deluxe software instead of the desktop CD/download software that the license code is for. If you are using online, you are using the wrong program. You need to switch to the desktop software to get what you paid for. You have to download it, update it and open it up from your own hard drive to use it.
You purchased the software to install on your personal computer. You did Not purchase one of the TurboTax online web-based editions.
Download the tax data file from the online account.
Click on Tax Tools on the left side of the online program screen
Click on Tools
Click on Save your 2023 return to your computer
Install the software you purchased on your personal computer
See this TurboTax support FAQ for installing the desktop editions with a license code - https://ttlc.intuit.com/turbotax-support/en-us/help-article/license-information/install-turbotax-cd-...
Once the software is installed, click on the File menu at the top left of the desktop program screen. Click on Open Tax Return. Browse to the location where you downloaded the tax data file from the online editions so you can continue the return you started with the online editions.
Or return the software you purchased at the store for a refund and then pay for the TurboTax online edition you are currently using.
Still have questions?
Make a postAsk questions and learn more about your taxes and finances.
inst413
New Member
A-A-Ron5000
Level 1
palopata
New Member
TrilogyBill
Level 2
dubby72
New Member
Did the information on this page answer your question?
You have clicked a link to a site outside of the TurboTax Community. By clicking "Continue", you will leave the Community and be taken to that site instead.