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Bought Turbutax at store. It has license code. Why am I getting charged again to file

 
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Bought Turbutax at store. It has license code. Why am I getting charged again to file

We see people get confused and they keep logging in to online software which will require them to pay at the end.   You need to use the desktop software.   One way to tell if you are using the right software---your tool bar.   Online software has the toolbar in a black vertical column on the left side of the screen.   Desktop software has the tools up on the top of your TT screen.

 

 

You appear to be posting from online Deluxe  software instead of the desktop CD/download software that the license code is for.  If you are using online, you are using the wrong program.  You need to switch to the desktop software to get what you paid for.  You have to download it, update it and open it up from your own hard drive to use it.  

 

https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-th...

 

 

 

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

Bought Turbutax at store. It has license code. Why am I getting charged again to file

You purchased the software to install on your personal computer.  You did Not purchase one of the TurboTax online web-based editions.

Download the tax data file from the online account.  

Click on Tax Tools on the left side of the online program screen

Click on Tools

Click on Save your 2023 return to your computer

 

Install the software you purchased on your personal computer

See this TurboTax support FAQ for installing the desktop editions with a license code - https://ttlc.intuit.com/turbotax-support/en-us/help-article/license-information/install-turbotax-cd-...

 

Once the software is installed, click on the File menu at the top left of the desktop program screen.  Click on Open Tax Return.  Browse to the location where you downloaded the tax data file from the online editions so you can continue the return you started with the online editions.

 

Or return the software you purchased at the store for a refund and then pay for the TurboTax online edition you are currently using.

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