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Level 1
Jan 17, 2022 8:54 PM UTC
Question

Blank white box instead of license code box

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    1 reply

    Level 15
    Jan 19, 2022 5:03 PM UTC

    A potential cause is that your video card driver may not be compatible and needs to be updated. Please see the following help article for more information: 

    How do I fix blank screens during activation or in-product purchases in TurboTax Desktop for Windows...

     

    For additional troubleshooting options, please see Troubleshoot blank screens, missing buttons, or missing images

     

    There is also a fix provided by user miklk99 that some have had success with, you can view that thread here. 

     

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