Blank white box instead of license code box

posted

A potential cause is that your video card driver may not be compatible and needs to be updated. Please see the following help article for more information:

How do I fix blank screens during activation or in-product purchases in TurboTax Desktop for Windows...

For additional troubleshooting options, please see Troubleshoot blank screens, missing buttons, or missing images

There is also a fix provided by user miklk99 that some have had success with, you can view that thread here.

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I had another person prepare my 2023 tax information, but they ran out of licenses. They sent me the .tax2023 file and I don't see how to import it into TurboTax Online.

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Blank white box instead of license code box

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Blank white box instead of license code box

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