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J
jst2
Level 1
January 17, 2022
Question

Blank white box instead of license code box

  • January 17, 2022
  • 1 reply
  • 10 views
No text available

    1 reply

    M
    MichelleLO
    Level 15
    January 19, 2022

    A potential cause is that your video card driver may not be compatible and needs to be updated. Please see the following help article for more information: 

    How do I fix blank screens during activation or in-product purchases in TurboTax Desktop for Windows...

     

    For additional troubleshooting options, please see Troubleshoot blank screens, missing buttons, or missing images

     

    There is also a fix provided by user miklk99 that some have had success with, you can view that thread here. 

     

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