Billing

Forum|Forum|6 years ago
November 24, 2019
2 replies
7 views

TurboTax has billed me twice for this years tax forms.

Once to my Citi Card account --------------Visa ending in --8241 $74.89 11/15/2019

A second billing to Citi Card account ---Master Card ending in 8522 $74.89 11/06/2019

How do I get one of the charges eliminated ?

Michael Heeb

[phone number removed]

TurboTax

DoninGA

Level 15

All billing issues have to be handled by TurboTax support.

To contact TurboTax customer service/support use their contact website during business hours. If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.

Support is open from 5am to 5pm Pacific time, Monday thru Friday

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Critter

Level 15

Sounds like you have 2 Advantage accounts ... you can put in for a refund online for one and while you are there cancel the account so this doesn't happen again next year.

First, here's to stop your Advantage membership (annual subscription):

https://ttlc.intuit.com/questions/1901052-how-do-i-cancel-my-turbotax-advantage-subscription

And here's an online refund request form. Submit it within 60 days of having received your product.

https://support.turbotax.intuit.com/forms/refund-request.jsp

Gene-9351

Level 2

I mistakenly ordered 2 deluxe downloads for 2019