Billing Issue & Refund

6 replies
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TurboTax deducted $35 as a fee for getting my refund up to 5 days early, however I don't remember selecting this as an option. I noticed they very cleverly hid this option under a different order id, one which is not recognized on their own platform when trying to request a refund. I've tried to find any sort of support desk or email to send the issue to a customer service rep but there doesn't appear to be anything listed on their site. I am unable to speak over the phone so email or typed communication is the only method of contact.

Is there any method of contacting TurboTax that isn't A. Waiting in a phone call queue or B. Going in a loop to their support page which just ends showing you a a bunch of similar comments from other users who get responses to go back to the support page (endless loop)?

CatinaT1

Alumni - Intuit

Here is a link: How do I request a refund for my TurboTax product?

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user17732505207Author

Level 2

No, this doesn't work. Did you not read my post? It was deducted using a different order number, one that came through days later & isn't tied to a credit card or any other charge. There is no way to request a "refund" for this. They stole $35 dollars from me and I have no recourse to get it back.

CatinaT1

Alumni - Intuit

We don't have access to your information in community, you will have to contact customer service. Here is a link to contact  Turbo Tax Customer Service.

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