Being denied a refund!

[Lbarber001]

I have been using this product for probably a decade. I had nothing but issues this last filing season. My card was not to be charged until I filed. I never filed through you and had to go to another company. Now I am being denied a refund!!! You have got to be kidding me! What a bunch of false advertising! 

[xmasbaby0]

No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9...