I tried to e-file my taxes today and sadly wasn’t accepted due to an error with importing my w2, however I was already charged the $80 to file. I received an email with the $80 payment confirmation. Why did the charge to my credit card go through if my taxes weren’t even accepted and weren’t even technically filed today?
You'll need to sign in or create an account to connect with an expert.
The charge is to prepare your return using the Turbo Tax software. Turbo Tax does not charge to e-file.
If you need any additional assistance, please contact customer service by following this FAQ.
That is ridiculous. Just another way of company's screwing over their customers because it says on the deluxe version that it doesn't charge until you file. Well that is a complete and utter lie. I never filed my taxes because the charge to file was crazy high compared to other online sites. I want my money back. I will NEVER use turbotax again and will not recommend it to anyone because of how customers are treated.
Still have questions?
Make a postAsk questions and learn more about your taxes and finances.
krien2009
New Member
b35970191e11
New Member
kennon1967
Returning Member
yss225
New Member
qoemiller
New Member
Did the information on this page answer your question?
You have clicked a link to a site outside of the TurboTax Community. By clicking "Continue", you will leave the Community and be taken to that site instead.