Audit Defense window blocking my efiling process

Forum|Forum|2 years ago
October 16, 2023
2 replies
6 views

I am trying to e-file a return and I do not want to buy Audit Defense but Turbotax won't let me opt out through the continue button. It only gives a choice of methods of payment and won't let get past the window. How to get around without being forces to pay $45 I don't want to spend?

Technical Help

xmasbaby0

Level 15

How can I see my TurboTax fees?

https://ttlc.intuit.com/questions/2565973-how-do-i-review-my-fees-in-turbotax-online

If your TurboTax fees are higher than expected, you can reduce them by removing add-ons:

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

MMS155

Level 2

I had this same problem and contacted customer service. This is what we did:

1. In TurboTax, on the top bar, choose Help.

2. Scroll down to and choose Pay by Phone.

3. Scroll down to and choose State E-File.

4. Follow instructions on the window. You have to involve customer service which will have a number to call in the window. They will override the problem.

jcdrm

Level 2

I'm using TT Advantage (Desktop for Mac), in CA. Despite opting out of Audit Defense and selecting Pay by Credit Card for the state e-file fee, I was being forced to register for Audit Defense. The workaround is to e-file federal and state separately. When you e-file the CA state alone (and chose Pay by Credit Card) it goes to a Confirm billing address rather than the Audit Defense registration screen.