ARAG will product

I purchased the ARAG will product when checking out on TurboTax on 1/26. I have been emailing them since 1/30. As of today, they said they are waiting for Turbotax to send them info on my order. I have looked in all of my inboxes and there was no email containing the access code from them. How long does it take for Turbotax to send over the ingo ARAG needs in order for me to access the product I paid in full for?

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