Anyone else have fees taken out of refund and turbo tax says one price but TBG website is adding in a 40 dollar 1st refund charge

[holt989us]

Yes I just noticed this as well! I made a post but no answers yet.

I read somewhere that they are aware this has happened and sent out an email about refunding the difference but I never received an email about it. Just went back through all my emails and nothing in spam folder as well.

Charging more than billed is a crime so I'm sure they will fix it but I would like to hear it from them. Seems like they're hiding it right now. 

Been using them for 7 years but I think it's time to find someone else.

[Katina S]

We’re aware of an issue related to your Refund Processing that may have caused you to see a smaller-than-expected refund.

We’re in the process of reimbursing all who were affected. Within the next 24-48 hours, those affected will receive a credit for $36.25 or $37.25. If you were affected, look for a deposit (in the bank account associated with your return) labeled, “Remaining Federal Refund Due". 

If you don't see that deposit in a few business days, please contact us at customer service.

@Divine553 @holt989us