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is it the 2020 return or some other year? only 2020 can be done online. other years require desktop software - full PC or MAC.
https://turbotax.intuit.com/personal-taxes/past-years-products
if you're getting this message for online 2020 return contact support.
I get my turbotax in CD format and I had issues with my 2019 file (windows 7) after I printed it becoming corrupt also.
Please reach out to our live representatives for assistance with this issue: Contact TurboTax
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