An error "this license code is already linked to another account."

[duyhoache]

Hello TurboTax.

My dad purchased Turbotax 2025 from Amazon, typed in the correct activation code, but got the error saying, "This license code is already linked to another account." Please help me fix this.

Thank you very much.

Derek Che

[BobK54]

Same issue here.  TT support on the phone for about an hour, no help at all. They keep saying to download and install the software to enter the code.  I purchased the ONLINE version from Amazon, there is no software to download and install!.

[MaryK4]

You will need to contact TurboTax Customer Support to verify your purchase (have your Amazon order number ready) to have them reset the code or issue a new one.