This license code has already been associated with an account

Forum|Forum|3 years ago
January 20, 2023
6 replies
59 views

I purchased a Costco copy of 2022 TurboTax Premier version and installed and activated it via CD to my desktop with no issues. Then I wanted to download the program to my laptop which does not have CD drive. Unfortunately, I got a message “This license code has already been associated with an account. Please check that account and look for it in Downloads.” Since I was not asked to sign in to my account when I installed to desktop , now it won’t allow me to connect to an existing account for additional activations. Please help.

VolvoGirl

Level 15

If you installed from the CD it seems you can not download it from online now. You can't do both CD and download. See the new info on this FAQ

https://ttlc.intuit.com/community/installing/help/i-bought-the-cd-but-my-computer-doesn-t-have-a-cd-drive/00/26450

If you have a computer with a CD drive or know someone, you can copy the CD contents to a usb flash drive. I'm not sure how that works. Find a windows computer to copy the CD to a usb drive. See SteamTrains post here

Why can't I install TurboTax on my laptop via download after once installing on PC via CD

xmasbaby0

Level 15

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 9 p.m. Pacific time daily

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

dvjon1120

Level 2

Tech support is NOT available 7 days a week. This is frustrating. I just opened the package and I'm also getting the error: "This license code has already been associated with an account. Please check that account and look for it in Downloads."

Is your system broken or just easily hackable?

Seeing that message tells me it's easy to steal information from your system.

Why is live help limited?