This license code has already been associated with an account

[chuang 007]

I purchased a Costco copy of 2022 TurboTax Premier version and installed and activated it via CD to my desktop with no issues. Then I wanted to download the program to my laptop which does not have CD drive. Unfortunately, I got a message “This license code has already been associated with an account. Please check that account and look for it in Downloads.” Since I was not asked to sign in to my account  when I installed to desktop , now it won’t allow me to connect to an existing account for additional activations. Please help.

[VolvoGirl]

If you installed from the CD it seems you can not download it from online now.  You can't do both CD and download.   See the new info on this FAQ

https://ttlc.intuit.com/community/installing/help/i-bought-the-cd-but-my-computer-doesn-t-have-a-cd-...

If you have a computer with a CD drive or know someone, you can copy the CD contents to a usb flash drive.  I'm not sure how that works.  Find a windows computer to copy the CD to a usb drive.  See SteamTrains post here

Why can't I install TurboTax on my laptop via download after once installing on PC via CD

[xmasbaby0]

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 9 p.m. Pacific time daily

[dvjon1120]

Tech support is NOT available 7 days a week. This is frustrating. I just opened the package and I'm also getting the error: "This license code has already been associated with an account. Please check that account and look for it in Downloads."

Is your system broken or just easily hackable?

Seeing that message tells me it's easy to steal information from your system.

Why is live help limited?

[CarissaM]

Did you purchase the software direct from Turbo Tax or from another retailer? @dvjon1120 

[dvjon1120]

I purchased this from Sam’s Club.

[MichelleLO]

If you are unable to reach Customer Support, you can take it to Sam's Club and exchange it for another one.

@dvjon1120