Amazon vs. Online Version

Tom H 12 · ‎March 27, 2023

Just a word of caution. I purchased the Deluxe version on Amazon. I started the return, but put off finishing it. I kept getting emails from TurboTax to resume/complete my return. When I was ready to resume, I clicked on a link in one of these emails (one which entered me into a sweepstakes) and finished my return. When I went to eFile, it wanted to charge me the whole amount. I finally realized that I was using the online version of TT and not what I had purchased on Amazon. So a lot of wasted time as data would not transfer over. You need to download from Amazon; it appears that an icon that was put on my startup screen was also the Amazon version, but not sure of that.

xmasbaby0 · ‎March 27, 2023

@Tom H 12

We do see this kind of frequently. Glad you caught it, and thanks for helping to warn other users.

We see people get confused and they keep logging in to online software which will require them to pay at the end. You need to use the desktop software. One way to tell if you are using the right software---your tool bar. Online software has the toolbar in a black vertical column on the left side of the screen. Desktop software has the tools up on the top of your TT screen.

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