Activation Code

[calatimer]

Purchased TT Deluxe and TT Home & Business (disks).  My mother inadvertently installed/activated the H&B on her computer/account instead of the Deluxe.  When I installed the H&B on my computer/account, I'm unable to activate the software (error message stating already activated on another account).  How do we "un-activate" the H&B from my mother's account so I can use it on my computer?  We will ultimately install the Deluxe on her computer and activate it in her account.  Please help!

[DoninGA]

You do not need two different TurboTax desktop editions for tax year 2023.  All the TurboTax desktop editions have the same forms, schedules and worksheets.  So you can use the H&B edition on both computers and return the Deluxe edition for a refund.

You cannot un-activate the software once the license code has been used to install the software.  All you need to do is use her TurboTax account to activate the H&B edition on your computer.

If purchased from TurboTax you can request a refund for the Deluxe edition -

Use this TurboTax website to request a refund - https://accounts.intuit.com/app/oirr

Use this TurboTax website to look up a charge - https://accounts.intuit.com/app/oicl