Account xxxxxxxxx, zip xxxxxx how do I download this

[aclandlkl]

E-mail says package is ready to down load but when I try to down load it will not down load

[VolvoGirl]

What is the description on the download?  Could it be for the Mac?  See if there is also a separate download listed for Windows.

[aclandlkl]

Deluve Turbo Tax 2013 for PC 2000

[DoninGA]

Where did you get this download?  That is not a normal name for a 2013 download purchased from TurboTax.
It would have a name similar to "TurboTax Premier 2013 Download for Windows" and the installation file will be similar to this -
"w_turbotax_1040_prm_2013.340.0100.exe"

[DoninGA]

Did you try signing onto your download account here - https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download

If you are an Advantage subscriber there may be an issue when trying to download the software.  See this TurboTax support FAQ - https://ttlc.intuit.com/questions/4136734-why-am-i-unable-to-download-my-turbotax-advantage-2017-sof...

For additional assistance with this issue contact TurboTax support.

Use this website to contact TurboTax support - https://support.turbotax.intuit.com/contact/

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