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Level 2
February 2, 2024
Question

Account has been deactivated

I have been battling with "experts" for a week now. They all send me to the same page to recover an account that I cannot login to. I have all my information for the account but they don't know what to do with it after they eventually find it. Has anyone had any success with this problem?

    3 replies

    CatinaT1
    Alumni - Intuit
    February 2, 2024
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    Level 2
    February 2, 2024

    Thanks but I already knew that AND I have already tried to recover it multiple times. I have confirmed with 2 different tax "experts" that my info was correct but my recovery request is still immediatly denied. Thanks for the insight.

    CatinaT1
    Alumni - Intuit
    February 5, 2024

    Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service 

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