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Since I can't delete my post, I'm going to reply to it.
I fixed this by deleting my dependent completely, which changed my filing status back to Single (minor annoyance). I then added my son back in from scratch... and magically the child tax credit was applied. I have no answers, others than I deleted the info and added it back in... and it worked. *shrug*
I'm so glad you weren't able to delete your original post. I had a cx on the phone today who had the same problem and your response helped us clear the error! Thank you!
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