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lklein-us
New Member

5 federal returns with same phone number

filing rejected
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8 Replies

5 federal returns with same phone number

what was the rejection code or message? 5 e-files is the max. The phone number should not matter. 

Shelly35
Returning Member

5 federal returns with same phone number

After spending an hour on the phone with Tech Support this tax season, was referred to the IRS to have them check how many returns have been filed under my phone number.  Honestly, felt like this was a long shot, as couldn't imagine the IRS tracking federal tax returns via phone numbers.  Really?  People change their phone numbers constantly, so that would be absurd that the IRS would track federal returns in that manner.  Once discussed with an IRS respresentative today, said the same thing.  This issue is definitely a TURBOTAX ISSUE, not the IRS.  So, am at the same point as last year, 2024 for 2023 tax year.  Have to manually print out all tax returns and mail them to the IRS.  

 

After only submitting one efile, unable to efile the remaining four tax returns.  Not a paid tax preparer, but have our own taxes, four kids and our elderly parents and help with their taxes for the past 10 years out of the kindness of our hearts.  This is the second year with similar error message and after using TurboTax for the past 10 years, I WILL NEVER USE TURBOTAX AGAIN!!

CatinaT1
Expert Alumni

5 federal returns with same phone number

The TurboTax user license allows one user to install copies of TurboTax on up to five computers that the user owns. You can prepare multiple returns, including returns for other people. The license does not allow one copy to be shared among different people.  You are required to log into your TurboTax online account when you install the program for the first time. This locks one particular copy of the program and one license code to one user account. 

 

It's not tracked via phone number, it's per user account.

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5 federal returns with same phone number

Where did you buy  the Desktop program?  Some places are not  Authorized Sellers and the program won't work right after the first return.  
https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-product-orders/obtain-authentic-t... 

Shelly35
Returning Member

5 federal returns with same phone number

RESOLUTION:  After spending hours last year and this year with TurboTax Tech Support and just about had enough of this back and forth between TurboTax and IRS blaming each other.  So, I played around trying to locate another method of efiling our taxes without having to pay another $$$$ amount of money for an online download or another software product.  After exhausting all other efforts, started to create a new tax return from scratch in TurboTax versus transferring over the previous years data.  Once started to do this, on the personal information details, was prompted for a phone number, which was NOW REQUIRED.  Since decided to transfer a previous year's tax return, some of the phone numbers were either blank or added in some generic phone number such as [phone number removed], which was not a valid phone number.  Once corrected in the Personal Info Summary section and added the same phone number in the 'Make Sure We Can Reach You After You E-file' section, the tax returned was able to be efiled without any issues.  Uncertain if a phone number would truly be required in the 'Make Sure...', but added just in case.  Have already received the email notification indicating my federal return as been accepted.  What a wonderful thing.... 

 

This year, able to transmit one tax return via efile, then started receiving the error message that a maximum of 5 federal returns with the same phone number.  This phone number has already been used to file 5 returns.  

 

SO..... To all of those that have been experiencing this issue without any possible clue of how to resolve, please ensure the phone number in the Personal Info Summary section is completed and accurate.  To those that are not paid taxpreparers and use more than one software on different computers, would suggest to use the phone number of the actual tax payer on the Personal Info Summary versus your own.  We file our own taxes, then assist our four children and each of our parents.  So, we do use multiple licenses, install on two different computers, but always transferred over the previous tax year data not realizing the phone number was either blank or incorrect.  Otherwise, could be in a federal tax efile loop forever!!

 

Good Luck to everyone!!

Shelly35
Returning Member

5 federal returns with same phone number

Costco has been an authorized dealer for over 10 years, so that was not the issue.

5 federal returns with same phone number

This was correct, and totally saved my butt... what a freaking nightmare! Thank you, Shelly!!!!!!

Shelly35
Returning Member

5 federal returns with same phone number

Hiwatt,

 

You are so very much welcome!  Sad that the TuboTax Tech Support was unable to assist/resolve for the past 2 years and had to self-resolve my own issue.   Posted hoping the issue would assist others and eliminate the additional frustration during tax season.  Have a great day!

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