2025 TurboTax Desktop State Efile Paralysis

[calwinter3]

I've tried for several days to pay the $25 CREDIT CARD Efile fee for my daughter's Wisconsin return, WITH NO SUCCESS.

When I fill out the cardholder information page, which comes first, the program freezes on that page rather than allowing me to proceed on to the card information page and then the end.

HELP !!!!!!!!!!!

[LindaS5247]

If your TurboTax program is not letting you pay for your daughter's Wisconsin tax return, please try the following: 

• Sometimes simply signing out and signing back into your TurboTax account can clear this.
• Clear your cache and delete your cookies. Click here for How to clear your cache. Click here for How do I delete cookies?
• Also try a different web browser, such as Google Chrome or Firefox.  And try using incognito mode (private browsing).

If you are using TurboTax Desktop, you can try the following:

• Run the program as an administrator.
• Set your display scaling to 100% in Windows Display Settings.
• Make sure your software is updated by clicking "Online" in the top menu and selecting "Check for Updates."
   

Some other payment issues fixes you can try are as follows:

• Verify that your Billing Address for your credit card exactly matches your address that you have on file with your card issuer.
• Make sure that your address matches your address in your "My Info" section of TurboTax.
• Disable any ad blockers or antivirus programs that could be blocking the secure payment screen. 

You can contact TurboTax Customer Service using this link: Turbo Tax Customer Service or you can call us at 800-446-8848.