2025 Turbo Tax Premier - Multiple Activations on same PC

[rdc25]

I initially loaded TT2025 and activated the SW.  This version includes loading to 5 devices.  I recently opened up software again on same PC and it activated SW again and the message now says I have used SW on 2 out of 5 activations?

I have only opened up TT 3 times on the same PC.  On the second opening, there was a very large update but seemed to be working fine, while some areas (1099R) were still pending.  When opening up the 3rd time, the SW wanted to activate again, thus telling me that I have now used 2 activations which doesn't seem to be making sense.  

I have been using TT for many years, and this is the first encounter ever experienced.  Not that I need it immediately, but how I can have the SW revert back to 1 activation and not 2?  

[VolvoGirl]

Don't know if this will help.  But worked for last year.   Make sure your computer is the same way when you originally installed it. Like with no flash drives plugged in or plugged in if one was. Even a printer plugged in or not. It asked me to activate again so I just closed the program and took out a flash drive that was plugged in and tried again. It worked.

[rdc25]

Interesting, I am wondering if that might have been the initial cause?  I already did and activated twice already.  I don't think I will need the full 5, but I will be cautious on next time I open it.   I tired calling TT support, but as I start talking to a rep, the call drops.  I tried it twice, but the call just dropped during the conversation and they never called back.  I assume they are having phone problems.  Anyway, thanks for your note!

[rdc25]

I think I may have figured out what might have caused it.  My user profile in Win11 was corrupted.  When I had signed back into Win11, it apparently started creating a new profile.  I think when I tried to log back into TT, it saw the "new" profile and treated it as the 2nd install.  Since then, I have not had any further issues.  I don't think I will need all 5 install seats, but if so, I will contact Inuit and see if they can set it back 1.

As for now, I will just continue assuming all good going forward.  thanks