2024 TurboTax Download Issues - Windows 11

Forum|Forum|1 year ago
November 7, 2024
2 replies
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For the first year I am required to "download" TurboTax instead of receiving the CD's (which I have gotten historically). I am having trouble getting the software to work, specifically being able to verify the License Code from the Turbo Tax Website. The Turbo Tax screen shows the License Code to "Activate" it, but then an error message keeps coming up saying there is not connection. I have made sure that Norton Anti-virus and firewall is switched "off" and I still keep getting this message. Extremely frustrating. Anyone else getting a similar issue?

markberger100

Level 2

Yes, I'm having the same issue. TurboTax 2024 won't update. Using Windows 11 too.

Dialog box below.

Extremely frustrating.

markberger100

Level 2

I should have added that my internet connection is up and fine. And my VPN is off.

CatinaT1

Level 15

It's my understanding this has been resolved. Please let us know if you are still having issues.

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dgorenz

Level 2

Were you able to resolve this? I am having the same problem.

Tom-D

Level 2

It did work for me, yes. After I did a windows update. Although, I suspect it was more about something that Intuit fixed while the update was happening. The update took a LONG time.

PGAVONAuthor

Level 2

I continually have intermittent success with updating the Turbo Tax software. Sometimes it will update as a normal part of opening the software. When it gives me an error message and it won't update, I usually stop trying to update the software and just launch Turbo Tax. I then hit the "check for updates" pull down tab and that sporadically works. These problems are all new this year, as in prior years the software updates were consistent with no problems. It does not appear that the Turbo Tax team sems very concerned about these update failures.....