Sounds like you used the Online version instead of the Desktop program you bought. Did you get it installed on your computer and enter the 14 digit License Code?
Sorry you can't apply the Desktop CD/Download program purchase to the Online version. They are separate prices and work differently.
To Continue in your Desktop program......
You need to install the program on your computer and move your online return to the Desktop program. You can move your Online file to the Desktop program and continue without paying for Online or needing to reenter your info.
To continue in the desktop version see this…….
https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-th...
After you get the program installed the first thing to do before you open your tax return .tax file is to update the program and install any state programs you had. Then open your file. So you first might need to start a fake return to be able to download the state program (go to FILE - NEW).
