2016 Tax Return file won't open in TT Premier 2016 - why?

[afatto]

I've never had this problem before. I filled out both Federal and State data in my 2016 return on Turbo Tax Premier 2016 a few weeks back, saved all my work (of course). Now, when I try to open the return, nothing happens - no file opens up. After several attempts (OPEN RECENT, etc.), TT Premier opens an UNTITLED return with no data.

Any suggestions?

[SweetieJean]

Yiou are asking from TT online (web).  Did you use that, or TT desktop?

[afatto]

Thanks. I am using TT Premier 2016 from the desktop, the application installed on my computer. Thanks.

[SweetieJean]

Did you password protect it, maybe?

[SweetieJean]

You will need to contact TurboTax support and speak directly with a support agent concerning this issue.

See this TurboTax support FAQ for a contact link and hours of operation - https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

To contact TurboTax customer service/support use their contact website during business hours. 

Submit your question/problem during business hours and then use the option for Call (a phone number will be provided for Call) to speak directly with a TurboTax agent -

https://support.turbotax.intuit.com/contact/