Solved: 1099B Freezing
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Level 2

1099B Freezing

First, please don't tell me to clear my cache and cookies. This doesn't work.

Second, please don't tell me to restart my computer or log back into TurboTax. This doesn't work.

Third, please don't tell me to try filling my taxes at a different time of day. This doesn't work.

Fourth, please don't tell me to manually type in my trades, profits, etc. I have several hundred trades as well as wash sales. I paid for Premier to avoid this.


1. I've imported my 1099B from ETrade succesfully.

2. I go to file my taxes and it says that I have numbers to review under Federal Review.

3. I am told to "Check This Entry: Form 1099B (ETrade Securities LLC) Cost or Adjusted Basis (Positive Amounts Only) must be entered". Attached is an image of what I'm seeing.

4. TurboTax freezes.


Other people are having this same issue. Nobody has a solution. Very frustrated, fix this ASAP!



1 Best answer
4 Replies
Employee TurboTax Specialist

1099B Freezing

I apologize for your frustration. This has been an issue this year with the multitude of changes that have taken place.  However, we have a dedicated team to assist with this situation.  Please follow the instructions in this Help Article to reach out to them for further assistance. 

How do I fix my 1099-B negative values?

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Level 2

1099B Freezing

This hasn't been an issue this year, it's been an issue for multiple years judging by the dates of some posts here.


Anyways, this doesn't solve my issue. The instructions just tell me to file as normal. I can't do this because TurboTax is freezing. As in, it's not loading. Which is to say, I can't do anything.


I am not being prevented from submitting. I am UNABLE to submit my taxes.


I am having issues with holding period. Not with negative values.


Here are all the other posts I found with the same issue. Obviously, no helpful solutions:


2.[product key removed]ems-with-turbotax-i-a...

3.[product key r...




Returning Member

1099B Freezing

I have the same issue.


I imported the 1099-B from ETrade. All of the transactions with code E (basis not reported to IRS) have the cost basis missing, and TurboTax freezes in the final review. 


I just wasted an hour with support who had me clear cookies, etc, insisted this is not a bug. Too bad I am only seeing this thread and references to the other threads now... This is clearly a bug, and the idiots at tech support are successfully ignoring it. That guy was even saying "I have 13 years experience and have never seen anything like this, so it can't possibly be a bug". Duh... Maybe you should search the forums...



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