If you'd like, we can look at your return and see exactly what you see to help come to a resolution. The return will be scrubbed and won't include any of your personal details.
If you're using TurboTax Online:
Once you're logged in to your account,
- on the left hand panel, click on Tax Tools and then choose Tools
- on the pop up window, select Share my file with Agent
- you'll see a message saying you'll give us a copy of your tax return. Your personal information will be changed so we can't see any private information.
- click okay and you'll get another message with a token
If you're using TurboTax Desktop:
- Click on Online in the top menu of TurboTax Desktop for Windows
- Select 'Send Tax File to Agent'
- Write down or send an image of your token number and state then place in this issue.
- We can then review your exact scenario for a solution
Please reply to this message with your token so that we can further assist you. Let us know all other states, if any, that are included on the return.
