1099-G Error Loop - CA

[torid]

I am trying to e-file my taxes but am stuck at the very end in an error loop that does not let me file.

The message says, "PFML or SDI should not be checked unless the payment is from a state that issues paid family leave or state disability insurance payments."

The box is checked, and it would appear the system wants me to uncheck it. Leaving it checked, I am not able to proceed. I keep getting sent back to this screen.

This is implies I live in a state that doesnt provide PFML, but I do. Both myself and my spouse received it from CA and have a 1099-G. It also says specifically on the 1099-G that this is income for "Paid Family Leave."

I am not sure what to do. It says if the error cannot resolve I have to file by mail. Please help!

[LindaS5247]

I would like to take a deeper look at this. However, I need a diagnostic file, which is a copy of your tax return that has all of your personal information removed. You can send one to us by following the directions below:

If you are using TurboTax Online:

1. Sign into your online account.
2. Locate the Tax Tools on the left-hand side of the screen.
3. A drop-down will appear. Select Tools
4. On the pop-up screen, click on “Share my file with agent.”
5. This will generate a message that a diagnostic file gets sanitized and transmitted to us.
6. Please provide the Token Number that was generated in the response.

If you are using TurboTax Desktop/Download Versions:

1. Open your return.
2. Click the Online tab in the black bar across the top of TurboTax and select “Send Tax File to Agent” *
3. This will generate a message that a diagnostic copy will be created. Click on OK and the tax file will be sanitized and transmitted to us.
4. Please provide the Token Number (including the dash) that was generated in the response.

*(If using a MAC, go to the menu at the top of the screen, select Help, then, “Send Tax File to Agent”)

{Edited 02/10/2025|11:06PST}

@torid See edited response above.