1040SR

[user17728214545]

We file every year with TurboTax so this is a first for us. We keep getting rejected. AGI from last year. I went to IRS site and there is a notice saying that last year's 2024 return was not filed and not processed. I went back to our records and they accepted it. We paid our balance due as well as estimates and they have transcripts  of this. So what's next? I tried calling they don't give you the option to answer this question and there is no available customer service person. So frustrating!

[DoninGA]

Enter a 0 (zero) for the 2024 AGI and e-file the 2025 tax return again.

[user17728214545]

Can you explain a bit on this? is for both spouses (0).? I tried 0 for me they rejected it and said my spouses AGI was wrong. This is when I went to there web site and found the notice. I can't imagine them taking a year for a fairly simple 1040SR MFJ.

[DoninGA]

@user17728214545 The IRS probably does not have your 2024 AGI in their database for either of you.

So enter a 0 for both you and your spouse.