1040SR

We file every year with TurboTax so this is a first for us. We keep getting rejected. AGI from last year. I went to IRS site and there is a notice saying that last year's 2024 return was not filed and not processed. I went back to our records and they accepted it. We paid our balance due as well as estimates and they have transcripts  of this. So what's next? I tried calling they don't give you the option to answer this question and there is no available customer service person. So frustrating!