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Are you the custodial parent? Do you have an agreement with the other parent to allow the other parent to claim them--due to divorce or that you live apart and share custody? Did one of you sign a Form 8332?
If there is a signed 8332 then the custodial parent retains the right to file as Head of Household, get earned income credit and the childcare credit. The non-custodial parent gets the child tax credit for children under the age of 17.
As far as the IRS is concerned, the custodial parent is the one with whom the child spent the most nights during the tax year--at least 183 nights.
Also, double-check your entries in TurboTax. If you have a joint-custody arrangement, you might have marked that the child was with you 6 months. However, if the child was with you for 6 months and 1 day, you need to mark that the child was with you 7 months. Otherwise, the system will not calculate credits you might otherwise be entitled to receive.
There are 6 possible reasons; you aren’t getting the Child Tax credit (CTC). It’s usually #4:
Previously it was $75,000 for single, head of household, and qualifying widow or widower filers; and $110,000 for joint filers.
To get a 'second opinion' on-line direct from IRS, try https://www.irs.gov/uac/is-my-child-a-qualifying-child-for-the-child-tax-credit
https://www.irs.gov/uac/Ten-Facts-about-the-Child-Tax-Credit
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