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Have you entered your income? You have to enter your income before you can get the dependent care credit. TurboTax doesn't know that you both earned income until you enter that income. The fact that it's asking you if were a full-time student or disabled suggests that you have not entered your income.
If the program is asking whether you are full-time students or disabled, then you haven’t entered your income correctly. For example, you might have assigned both your W-2 and your spouses W-2 to one person in the tax program, so the program thinks the other spouse does not have a W-2. or, if you are self-employed, you must have a net profit in your business. If you have a loss, then you are not eligible to claim the credit.
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