Turbo tax deluxe 2024 wont allow me to enter Property taxes

[dallasboy99]

I've entered my mortgage information which consists of only mortgage interest, no property taxes entered there.  When I go to enter property taxes, it just returns to the previous screen.

[TomK2023]

Entering Property Taxes:

1. Open your return (if not already open).
2. Enter "property taxes" in the Search box.
3. Click on "Jump to property taxes" link.
4. Enter "Yes" to the question, "Did you pay property or real estate taxes?".
5. Enter property taxes information, and Continue.

[dallasboy99]

Although the steps outlined did not work exactly, I was able to "jump" to the section via the search

methodology.  However, this took me to the same starting point which failed again.  A work around, described by another user was to go to schedule a worksheet, via "forms view" and enter the real estate property taxes directly into the form.  This was successful and, in fact, displayed the taxes in the "step by step" view.  However, I still could not update them via the step by step view.  Alterations have to be made manually in schedule A worksheet via "forms" view.  Obviously, there is still a bug in the software raising questions about its overall

reliability.

[SteamTrain]

I think I figured it out, at least how to get it to work...at least it did for me.

(the software fix to prevent the problem in the first place, is still needed though).

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If you used that Property Tax entry field last year, and if you used a Supporting Details (SD ) sheet for putting it in last year, then the SD sheet transferred (empty) into this year's forms...AND...the SD sheet is somehow blocking the "interview" for the Property Taxes entry, to transition to the proper entry page.

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My fix:

1) Switch to Forms Mode.

2) Open the Tax and Interest Deduction Worksheet

3)  on line 2a of that worksheet....double-click on it.

4) Delete the SD worksheet by hitting the big red X

5) Either enter you Property taxes on that line....or...return to the interview and enter your property taxes using the interview ..as you normally would..shoud be OK now.

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I found that if I re-introduced a new SD sheet for that line...the interview still proceeded as it normally should. So deleting the transferred-in SD sheet from 2023 was the main fix. and starting a new SD sheet doesn't re-introduce the problem.

[RonQ99]

I can't enter my property tax through your 2024 deductions & credits - your home - property tax. I get a white screen saying checking for property (real estate) tax deduction. I have the choice of "skip for now" or "enter info". If I chose "enter info" I'm back to the Your 2024 deductions and credits page. If I enter property tax int the search box, it gives me a link back to the blank / non-function page. I don't have a mortgage so no form 1098 to report.

Interestingly, the first Federal return I created this year allows me to enter property tax as it would normally. It's just the new return that I'm creating. Is this a known bug/issue or do I have a corrupted file?

[SteamTrain]

@RonQ99 

Read my workaround solution just above yours.

It appears to be an issue with a Supporting Details (SD) sheet that transferred in from last year's tax file.   Only happens with files that had an SD sheet last year

TTX software engineers know about it, but they only issue software updates on Wed or Thursday evenings, so update your software on Friday morning to check again then,........of course, perhaps the fix won't get done for another week?  2???, as no-one knows how much "fixin" is needed.

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OF COurse, if that doesn't work for you, call customer support to get it logged in:

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9...