Two common causes of
missing items in ItsDeductible are either using an old URL for a
short-lived beta version from 2-3 years ago, or if one has multiple
accounts and signed into the wrong one.
To avoid getting the old
beta version, make sure you are going to ItsDeductible each time through
this link below. Bookmark it in your browser and get rid of any old
ItsDeductible bookmarks.
https://turbotax.intuit.com/personal-taxes/itsdeductible/
If that doesn't solve it, then here's how to check for multiple accounts.
You can have up to 5 accounts that use the same
email address for notification purposes. A User ID may be an email
address, but it doesn't have to be. It might be only part of an email
address, or it can be anything at all.
To
get a list of your User IDs and recover account access, you can use the
tool at the link below. Try using your phone number first. After
that, if necessary, then run the tool on your email address(es) you can
access.
NOTE: Before running the
account recovery tool below, log out of all Intuit accounts including
this user forum, or you might end up in a loop. Then clear your browser
Internet cache, close your browser, then reopen it, and go to the link
below. You may wish to copy this link so you can paste it into the new browser session.
https://myturbotax.intuit.com/account-recoveryIf
still no luck after running that on your phone number and email
address(es) that you can access, here's another method.
Go back to the tool again, but this time leave the data field blank, and choose the
small blue link that says "Try something else", and it will look you up by SSN and other parameters.
