Techincal Issue: How to unlock a deduction section showing "done"

[gjdehaven]

My medical expense deductions is showing "Done" in Turbo Tax but I need to edit (add more expenses). I cannot find a way to do that.  It is locked.   I want to reopen that file... how?

[MichelleLO]

In the CD/Download software, you can use the Search tool located in the upper right-hand corner of your screen. Enter the topic you need assistance with (Medical Expenses) then hit the enter. You will see a "Jump to medical expenses" link in the search results. Click on it and follow the on-screen instructions to make changes. 

[gjdehaven]

I followed your instructions, but it did not solve the problem.  When clicked on "Jump to medical expenses" link, the screen defaults to "Thanks, we got all your medical expense info.  Right now, the standard decution saves you the most on taxs."  The only options are "done" or "back" and both return to the deductions and credits screen.  When clicked on "update" under medical expenses, it returns to the same screen noted above.  Thanks for trying... is there a solution? (probably user error).

[AliciaP1]

It would be helpful to have a TurboTax ".tax2021" file that is experiencing this issue.

You can send us a “diagnostic” file that has your “numbers” but not your personal information.  If you would like to do this, here are the instructions: 

Go to the black panel on the top of your program and select Online. 

1. On this dropdown, select Send tax file to Agent. 
2. You will see a message explaining what the diagnostic copy is.  Click Send through this screen and then you will get a Token number. 
3. Reply to this thread with your Token number. This will allow us to open a copy of your return without seeing any personal information.  

We will then be able to see exactly what you are seeing and we can determine what exactly is going on in your return and provide you with a resolution.

@gjdehaven

[mhodge52]

I am having this exact problem.   I am trying to add my wife's medical expenses, but it keeps saying "Thanks, we got all your Medical Expense info".   I click "Edit" and "Revisit" and get the same thing.  No way to get in.  Very frustrating.  I tried existing TurboTax Online and starting it up again.  No difference.

[LenaH]

In your situation, it is recommended that you first log out of your TurboTax Online and delete your cookies.

On rare occasions, they may make your browser think you already did something that you still need to do. To fix that, you'll need to delete (clear) the cookies from your browser. For more information on how to delete your cookies on the browser you are using, please see How do I delete cookies?.

You can also try using a different browser to complete your return. 

Then, please enter your Schedule A medical expenses by following the instructions below:

1. With your return open, search for Schedule A and then select the Jump to link in the search results.
2. Enter your medical expenses, starting with prescriptions, on the following screens.

@mhodge52