System Error! cannot enter personal deductions

[egonder1]

Cannot enter personal deductions on federal form - home property taxes, medical expenses, etc.  Other fields than personal deductions seem to be working.

[DoninGA]

Save your tax return.  Close the TurboTax program

On the TurboTax Icon

Right click with your mouse

Click on Properties

Click on the Compatibility tab

Check Run this program as an administrator

Click on Apply and OK

Start the TurboTax program and see if the problem persists

[egonder1]

Did as directed and problem persists.  Clicked on run as administrator, then yes, which called up intuit site asking to make changes to computer, clicked yes and Turbotax then opened.  Did not see an "apply" tab anywhere.

Thanks,

[DoninGA]

@egonder1 If this problem continues then contact TurboTax support on Monday for assistance.

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[slw121]

system error  25300

[LeticiaF1]

To fix this error follow the steps below:

• Make sure your computer meets the minimum system requirements.
• Verify that you have administrator rights on your computer and TurboTax is running as administrator:
  • Right-click the TurboTax icon or setup icon and select Properties. In the Compatibility tab, select the Run this program as administrator box and select OK.
• In the Control Panel under Internet Options, add https:*.intuit.com to Trusted Sites. Set the security level to Medium.
• Turn off antivirus software and Windows Defender.
• Add TurboTax Desktop to your allowed apps in Windows Defender.
• Clean up and defragment your hard drive.
• Run Windows Update to keep your computer up-to-date.
• Update your computer's hardware drivers.
• Update your security software for firewall, virus, and spyware protection.

Contact us if you continue having issues.  

@slw121