My reason for bringing this to the forum is that when I started the thread I was not coming up with the IRS' numbers. I could not explain how I ended up making a mistake which resulted in a penalty and interest plus past due tax amount on the credit which I allowed TurboTax to compute for me - incorrectly. Since I could not find where I made the error in answers, i reached out.
Meanwhile, after not reading anything helpful from other threads, I started updating over and over. I erased all the information in the worksheet and manually typed in the responses, multiple times.
This is not what anyone who purchases a TurboTax product expects. People who buy the program are not CPA's, are not going to look up every single law and catch every flaw in your programming - this was a new form and not something I knew to look for. This was not an advertised flaw, and I expect that updates take care of any flaws that are discovered.
Learning that TurboTax expects me to double check their math, and expects me to manually update multiple times (not defined how many) for any unknown and undisclosed possible flaws. How would I know the flaws are fixed? I answered every question correctly - and expect that the information is absorbed correctly by the program. Not being a CPA, I expect Turbo Tax to make me eligible / aware of any credits or deductions that I might not know about. That is the whole reason for using the program or a professional.
Maybe someone else will be receiving similar "love letters" from the IRS demanding back what is rightfully theirs, plus penalty and interest - I think they should know they are not alone, and so should TurboTax. I think Turbo Tax should pay for the penalty and interest, and make the claim link public and accurate (the one which was given to another customer was not a functioning link and that customer was unsuccessful at locating the real one).
