turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

How to fix repeated TurboTax crashes on MAC

     I have been working months with the desktop downloaded version of TT Premier without a problem. Now suddenly the program crashes repeatedly soon after opening on my IMac . I received a major discount on the desktop download of TT from my brokerage. Can TT be cancelled and re-installed without losing the discount? 

x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

1 Best answer

Accepted Solutions
DawnC
Expert Alumni

How to fix repeated TurboTax crashes on MAC

You should be able to re-install it with the installation code.   Not sure if you have this, but it has the (yes, complex) instructions and other troubleshooting tips for MAC users.  

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

View solution in original post

4 Replies
DawnC
Expert Alumni

How to fix repeated TurboTax crashes on MAC

If you have the installation file, you can reinstall it.   Where did you access the download from?    Can you still access it?    You can contact your brokerage or TT Help if not.   

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

How to fix repeated TurboTax crashes on MAC

I am not sure where to find the TT installation file on my MAC.  Yet, the download (?) does appear on my TT account along with the installation code. May this be downloaded again after deleting the current version? Incidentally, it seems that un-installing TT is very complex on the MAC.  

 

Thanks for your kind assistance. 

DawnC
Expert Alumni

How to fix repeated TurboTax crashes on MAC

You should be able to re-install it with the installation code.   Not sure if you have this, but it has the (yes, complex) instructions and other troubleshooting tips for MAC users.  

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

How to fix repeated TurboTax crashes on MAC

Thanks, Dawn for your quick and reassuring reply. So far, TT is working today, so I may be able to continue. Maybe it was a computer issue, as the surge protector turned off my MAC. 

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question
Manage cookies