Not very happy with the agent help

I wasn't offered the necessary options for deduction and I ended up paying the federal. the agent didn't help very much, and I paid you $200 for something I could've done myself. This is the last time I am using this service. She was too lazy to help me, I had a 1099 form she could've suggested that I can put some expenses like mileage so I don't have to pay but she didn't, so disjointing.