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Maybe you just need a better understanding of how the child tax credit is calculated.
Have you entered income from working in 2024? If not, you will not receive an income tax refund based on having dependent children.
The maximum amount of the child tax credit is now $2000 per child; the refundable “additional child tax credit” amount is $1700. In order to get that credit, you have to have income from working. The credit is calculated based on the amount you earned above $2500 multiplied by 15%, up to the full $1700 per child. If the amount you earned was too low, you will not get the full $1700.
If your child is older than 16 at the end of 2024, you do not get the CTC. But you may still get the non-refundable $500 credit for other dependents instead.
https://ttlc.intuit.com/questions/1900923-what-is-the-child-tax-credit
Look at your 2024 Form 1040 to see the child-related credits you received
PREVIEW 1040
https://ttlc.intuit.com/questions/1901539-how-do-i-preview-my-turbotax-online-return-before-filing
Child Tax Credit line 19
Credit for Other Dependents line 19
Earned Income Credit line 27
Additional Child Tax Credit line 28
@kaleeg1990 by chance is the filing status MFS? (filing Separate?)..... the tax credit is only half ($1,000) in that case
Thank you but respectfully my oldest is 13 and I am almost 35 years old. I understand how it works. I’m just not able to correct the selections made and am having issues troubleshooting.
I fortunately was able to fix it and am getting full credit.
Yes I am in fact. However I figured it out and I am getting full credit. I appreciate the response.
What was it? What/how did you figure it out? It may help someone else understand it.
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